FAQs
Q: Which countries do you ship to?
A: We ship to all countries worldwide except Cuba, Iran, Crimea, Syria and North Korea. Shipping is free on all orders. An overview of our country specific shipping times can be seen here. Once your order has been sent out you will automatically receive a tracking link via email.
Q: From where do you ship?
A: We have two fulfillment facilities in Europe and two in the US. If you order from Europe your order will be stitched and sent from within Europe. If you order from the US everything will be prepared in the US. Should you live outside of the US or Europe we ship from whichever facility can offer the shortest delivery time to your home.
Q: Can I wash the embroidery?
A: The embroidery can be machine-washed on a gentle cycle with the water temperature no higher than 30 degrees Celsius (80 degrees Fahrenheit). Only use strong detergent and non-chlorine bleach when absolutely necessary. For drying we strongly suggest hang-dry. If the embroidery needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.
Q: Can I wash the prints?
A: The prints are durable and can be machine-washed. Turn them inside-out and wash them on a gentle cycle with the water temperature no higher than 30 degrees Celsius (80 degrees Fahrenheit). Only use strong detergent and non-chlorine bleach when absolutely necessary. For drying we strongly suggest hang-dry. Only iron them inside-out using a cold iron and avoid any direct contact with the print area.
Q: Do you offer refunds?
A: Yes. Following the terms and instructions laid out in our return policy it is possible to return your items within 14 days and get a refund. You bear the direct costs of returning the goods. Should you however wish to order again for example because you simply ordered the wrong size or design, you can reach out to us and get a discount to offset the return costs.
Q: Can you make a custom embroidery design of my car?
A: Unfortunately this is not possible. Each design requires the creation of a unique embroidery file and between one to three samples which makes it both too expensive and time consuming given the amount of requests I receive on a weekly basis.